Customer Service Officer

Hong Kong
Reference No: 8222

What's the role?

We are looking for a high calibre candidate with strong business acumen to unleash your high potential, starting as Customer Service Officer. Our people come from different walks of life with a shared dedication to high performance, consistent results.

Who is Hilti?

Hilti provides leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and first-rate service. With 28,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career. Hilti has been accredited World’s Great Place to Work in 2017 and Aon Hewitt Best Employer in Hong Kong in 2013.

What does the role involve?

As a Customer Service Officer, you are responsible for handling inquiries/requests from customers or sales team, e.g. prepare quotations, order processing, maintain/update customer data in SAP; provide after sales service including pick-up service, goods returns and repair requests and serve customers with First-Contact-Solution mindset and solve problems/complaints within empowerment.

In addition, you will need to closely partner with different departments to serve customers; actively promote multi sales channels to customers and do cross/up-selling and drive internal process improvement for better customer engagement.

Our unique culture is why people stay at Hilti - and why it’s not unheard of to find two generations of the same family working with us.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people. So, if you’ve never worked in engineering or supplier, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • Diploma or above in any discipline.
  • At least 1-year experience in Customer Service or Sales Support with phone and email as the major channels for communication.
  • Passion and skillful in providing quality service and self-motivated in solving problems.
  • High learning agility. Able to work independently and under a fast environment.
  • Enjoy team work with good interpersonal skills and a positive mindset.
  • High proficiency in English & Chinese (written & spoken), Mandarin is a plus
  • Someone with high ambition and potential to develop your long-term career at Hilti

We look forward to receiving your application. Interested applicants please submit your CV by clicking the "Apply Now" button.

If you have any questions, please, contact HR Team by sending the email to

“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”

- Amer, Key Projects Manager

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